Michelle Authier

Director of Operations

mauthier@iccare.ca

Michelle joined ICCS in 2010 to manager our first Supportive Recovery program and was promoted to an executive position 2 years later. She gained valuable experience in her frontline position with the society and brings a client-centred perspective to the executive team. Her focus as Director of Operations is to support Program Managers in the areas of client services, administration, technology, and facilities. Michelle is appreciated for her knowledge of the recovery process, her empathy, and her skill at organizing and clarifying systems and procedures. She is enthusiastic about empowering client’s to achieve their goals by ensuring that staff have what they need to provide the highest quality of service.

Education

  • Diploma in Early Childhood Education – Northwest Baptist Bible College
  • Courses in Case Planning, Data Management, Motivational Interviewing, Non-violent Communication, Managing Hostile Interactions

Experience

  • 2020- present–Director of Operations for ICCS
  • 2016 – 2020 — Operations Manager for ICCS
  • 2012 – 2016 — Manager of Administration for ICCS
  • 2010 – 2012 — Manager of Sophia House in Nanaimo
  • 2009 – 2010 — Web Design and Public Relations for Capturing Courage International in Surrey, BC
  • 2003 – 2007 — Assistant to the Director of 12 Step Recovery Program at Cedar Grove Baptist Church Surrey, BC