Newcastle Place

Island Crisis Care Society / Programs / Newcastle Place

All staff at Newcastle Place have a shared goal to create a safe supportive environment for program participants to achieve and maintain housing stability.


Security includes a personal room with a locking door, 24 hours staffing, and a variety of standard security measures such as well lit and fenced grounds, extensive camera monitoring, and a controlled entrance. Visiting workers, officials, contractors, and trades people must register at the Welcome Centre for orientation on safety procedures and other protocols. Visits from the general public are not being permitted at this time. When general visits are permitted, all guests to the property will be required to check in and out at the Welcome Centre and follow rules for conduct and safety.


Support is encouragement, care, and resources that allow people to gain or maintain health and well being. At Newcastle Place support is tied to individualized plans that outline each person’s unique needs, goals, and plans. Working from these personal plans program participants, staff, and health care professionals work together on strategies to overcome barriers and challenges. The Housing First model endorsed by the Canadian Government requires integrated support for success.

Housing Stability

Stability is firstly about predictable, reliable shelter people can count on. At Newcastle, participants have access to washrooms, laundry, and a dining room, to meet their basic needs. They also have the opportunity to interact with a variety of trained staff and visiting health professionals each day. The staffing model offers efficient and direct referrals to treatment options, onsite health and medical services, and employment and life skills programming.

Onsite Staff and Health Professionals

ICCS Workers

  • 4 Support Workers are on shift at all times to provide emotional and practical support to program participants and general security for the buildings.
  • Outreach Workers are on site daily to provide case planning, assistance with referrals, and liaison with community services and programs.
  • Full time Program Manager oversees all programming including staffing, security, and client services.
  • The ICCS executive team assist the Program Manager with HR, Policies, and operations. Additional Management supports are in development.
  • A Food Service Supervisor provide 2 nourishing meals per day to all residents out of a commercial kitchen.
  • A Housekeeper assists program participants to manage their belongings, reduce clutter, and maintain a clean living space.
  • A Custodian provides consistent timely cleaning of all public hallways and spaces, including garbage removal and grounds maintenance.
  • A building Maintenance Worker ensures that all the systems of the building are in good repair and working order.

Island Health Workers

  • Nurses provide basic health services, referrals, and health coaching.
  • Case managers provide clinical assessments and access to specialized mental health and substance use services

Community and Volunteers

Newcastle Place has opportunities for neighbours and stakeholders in the community to learn about and give feedback through the Community Advisory Committee (CAC). Our CAC membership is comprised of approximately 12 individuals representing the following groups:

  • 5 Community members who are neighbouring residents or involved in a community organization, business, etc.
  • 1 Newcastle Place Program Participant
  • 2 ICCS representatives
  • 1 Security Company representative
  • 2 Island Health representatives
  • 2 RCMP representatives
  • 2 City of Nanaimo representatives
  • 1 BC Housing representative

The committee serves to build and maintain positive relationships in the community, facilitate information sharing and dialogue, and identify and resolve any issues, opportunities, and concerns related to the programs operation. The Terms of reference for the committee are located here.

Clean Team and Volunteer Involvement

Program participants will be given the opportunity to help contribute to the neighbourhood by providing clean-up of garbage in the areas surrounding the property. In addition groups like Friends of 250 and others will be given an opportunity to volunteer with program participants in therapeutic actives such as gardening.


BC Housing purchased property at 250 Terminal Avenue in 2018 to locate 4 modular buildings to provide temporary supportive housing. This was in response to an urgent need for housing for people experiencing and at risk of homelessness in the community, including those who were residing at a tent city in the downtown area. ICCS was awarded a contract to provide property management, operations management, and a program of services and support at this location. We began welcoming program participants at the beginning of December who had been assessed and recommended by a team of community professionals.

Frequently Asked Questions

Is this a program or housing?

Newcastle Place is a program of services under the Supportive Housing classification that has program objectives and outcome measures. These elements make it different from affordable housing or a regular rental arrangement. The focus is to provide an affordable, safe, secure home for people who have a low income, have been or are at risk of homelessness, and require supports with mental health and/or substance use.

Are visitors allowed?

During the current phase of the program, visitors are not allowed. The goal is to eventually have an orderly process that allows program participants to have visitors in a way that is safe for other program participants, staff, and the visitors themselves. The current policy of no visitors will be part of our regular reviews in 2019 and will be adjusted when all safety and security measures are functioning optimally.

How long until a more permanent solution?

Permanent Supportive Housing in Nanaimo must go through the necessary political, legal, and municipal bylaw processes. A number of buildings already exist in Nanaimo and each took up to 5 years of preliminary work to establish a memorandum of understanding with key governmental bodies. Construction took more time. The provincial governments new rapid rehousing initiative can speed up the construction and funding process and we are optomistic that with community support a permanent solution could be achieved in 2 to 5 years.

Who do I contact if I have more questions or concerns?

For questions about operations at Newcastle place, you are welcome to call our program manager at: 236-362-0087 or e-mail her at

For larger questions about ICCS administration, planning, and operations call our head office at: 778-441-4227 or e-mail

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