For Emily, volunteering with ICCS began with a simple observation and a strong sense that she wanted to respond differently.
After moving to downtown Nanaimo, Emily became increasingly aware of the lack of empathy, and at times outright hostility, toward people experiencing homelessness. It didn’t sit right with her. She wanted to be part of something that countered that narrative, something grounded in kindness, dignity, and action.
She first learned about ICCS through a workplace newsletter announcing the opening of the Drop-In Hub. Not long after, she showed up for her first shift, nervous, unsure, and stepping into something entirely new. But that quickly changed when she met Lisa, the Drop-In Hub Program Manager, whose warmth and guidance immediately put her at ease. That first day included serving drinks and snacks and beginning conversations with clients that would shape how she saw her role moving forward.
Since then, Emily has found that no two volunteer experiences are the same. Whether it’s working alongside staff to help clean up around the community or stepping into a LifeSkills session at Newcastle Place, she continues to be struck by how each moment brings both challenge and connection. One memory that stands out is her first time introducing Gyotaku art into programming, feeling nervous at first, then deeply encouraged by the openness and participation of those involved. That experience was made possible in part through the generosity of Vancouver Island University professor Dr. Duane Barker and Lab Instructor Simon Yuan, who provided the materials needed to bring the Gyotaku art program to life.
Through volunteering, Emily has gained more than experience, she’s gained perspective. She describes ICCS as a place where she feels part of something larger, contributing to meaningful, community-level change while learning from the people she meets along the way.
What she finds most rewarding is exactly that exchange: hearing people’s stories, understanding different life journeys, and feeling that she is offering something positive in return. For Emily, volunteering is as much about listening and learning as it is about helping.
When asked what she would say to someone considering volunteering, her answer is simple: “Do it.” She highlights the welcoming, supportive nature of ICCS staff and how flexible and accommodating the organization is in helping volunteers find the right fit.
Emily believes ICCS plays a vital role in the community by providing not only essential supports like housing, meals, and supplies, but also the deeper, holistic care needed for recovery and healing.
At the heart of her experience is a commitment to kindness, showing up, staying open, and choosing compassion in action.